Questions, answered

Every vehicle has an hourly rate, a day rate and a week rate. Short trips are charged by the hour, but you never pay more than the day rate for any 24 hours, or more than the week rate for any 7 days. We pick the cheapest option for your times automatically, and your quote shows how it was worked out.

Yes, four hours. A shorter booking is charged as four hours, and the quote says so.

24 hours from pickup, not a calendar day. Pick up at 7 pm Friday and return by 7 pm Saturday: that is one day.

Online when you book, through Cashfree’s secure payment page (UPI, cards and the other options it shows). You pay the rental and the refundable deposit together. We hold the vehicle for 20 minutes while you pay.

It covers damage and traffic fines during your rental. Once the vehicle is returned and checked, the deposit is refunded in full to the account you paid from. GST is not charged on it.

No. Every vehicle comes with unlimited kilometres.

Yes. How much of the rental you get back depends on how early you cancel:• More than 24 hours before pickup: the full rental amount back.• Less than 24 hours before pickup: half the rental amount back.• After the pickup time: no refund of the rental.Your deposit always comes back in full, whenever you cancel.

WhatsApp us or call +91 63854 33849 with your booking number (it looks like HPZ-7KQX and is on your booking page). We cancel it and send the refund to the account you paid from.

At the same pickup point. You choose one of our five pickup points when you book. We bring the vehicle there at your pickup time and collect it from the same spot at your return time. If you need to return it somewhere else, ask us before your ride.

Your driving licence, a photo ID (Aadhaar, passport or voter ID) in the same name as the booking, and your booking page with the pickup code.

Any valid two-wheeler licence. Every vehicle in the fleet is a gearless scooter or electric. Visiting from abroad: bring an International Driving Permit with your home licence and passport.

Pickup can be as soon as 30 minutes from now, and up to 90 days ahead, between 6 am and 10 pm. One booking can be up to 30 days long; for longer, get in touch.

You have 60 minutes of grace. After that, the extra time is charged by the hour, but never more than the day rate for each 24 hours you are late.

Each vehicle gets 60 minutes between rentals for a wash, a tyre check and, for electrics, a charge.

Yes, two with every vehicle, for rider and pillion. Puducherry enforces helmets for both. A full-face helmet is an optional extra when you book.

Petrol vehicles go out with whatever is in the tank and should come back at the same level, or add “Tank filled before pickup” when you book. Electrics are handed over fully charged, and the charge is on us.

WhatsApp us or call +91 63854 33849. Tell us your booking number and where you are, and we will sort it out.